Protective Services

Do more than respect your elders, protect them.

North Shore Elder Services protective service caseworkers investigate allegations of abuse or neglect of individuals aged 60 or over.  If you think that a loved one or another elder you know is being subjected to any kind of abuse, please call the Elder Abuse Hotline at 1-800-922-2275.

Who Can Report Elder Abuse?

Anyone can report elder abuse. If you are concerned about an older adult (age 60 or older), and have reason to believe he/she is a victim of elder abuse, neglect, self-neglect or financial exploitation call the Massachusetts-based Elder Abuse Hotline at 1-800-922-2275. Every community in Massachusetts is covered by a designated Protective Service Agency. All reports will be referred to and handled by the designated Protective Service Agency. The agency will determine if an investigation is warranted and if so investigate the situation and determine the best course of action to alleviate the risk. All calls are confidential.


Individuals who are required by law to report elder abuse (Mandated Reporters):

Please call the Elder Abuse Hotline at 1-800-922-2275 to report cases of abuse. Following the verbal report please submit the Mandated Reporter Form within 48 hours for elders residing in Danvers, Marblehead, Middleton, Peabody and Salem.


File an Elder Abuse Report Online  (DO NOT use in Emergency or urgent situations that require immediate attention from Protective Services.)


Mandated reporters of elder abuse include: Physicians, physician assistants, nurses, medical interns, coroners, dentists, podiatrists, osteopaths, social workers, occupational, physical therapists, psychologists, family counselors, police, probation officers, EMTs, firefighters director of a home health aide agency, director of a homemaker agency, director of an assisted living residence, case managers, health aides, homemakers, director of a Council on Aging, Council on Aging outreach workers.  Mandated reporters who fail to report elder abuse may be subject to a fine.


Elder Abuse
  • Physical abuse
  • Mental or emotional abuse
  • Sexual abuse
  • Financial exploitation
  • Caretaker neglect
  • Self-neglect
Signs of Abuse
  • General fear
  • Unexplained injuries or bruises
  • Pressure sores, weakness
  • Malnourishment or dehydration
  • Unusual banking or credit activity
  • Inability accessing personal funds
Signs of Self-Neglect
  • Hazardous/unsanitary living conditions
  • Refusal to take medication
  • Inadequate nutrition or hygiene
  • Trouble managing finances

Anyone over the age of 60 is protected by elder abuse laws.  The Elder Protective Services program is mandated as well as funded by the state of Massachusetts.  By law, a competent older adult maintains their right to refuse outside intervention.