Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Care Manager, Full Time 35 hours per week

 The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community.  This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met.  The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.


Education and Experience:

Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.

MA social work license expected but may be obtained after employment in a specified time period.

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Protective Services Worker – Full Time (35 hours weekly)

The Protective Services Worker (PSW) investigates reports of elder abuse, neglect, exploitation, or self-neglect and develops service plans to address risk, provide support and referral, and other Protective Services as needed to prevent, remedy, or eliminate the effects of abuse or self‐neglect on an elder.

Organizational Relationships

Reports to a Protective Services Supervisor.

Collaborates with the PS team.

Collaborates with all agency staff to meet the needs of PS clients including Home Care, Nursing, Information and Referral, Money Management, NS Center for Hoarding and Cluttering, etc.

Collaborates with external providers such as hospitals, police, primacy care providers, COAs, housing authorities, VNAs, legal services, etc.

Essential Job Functions

Investigates allegations of abuse, neglect, exploitation, and self-neglect in a fast-paced, time sensitive environment with the goal of balancing the self-determination of an elder with safety concerns, while assessing their decisional capacity and risk.

Responds to emergency situations as needed with supervisory support.

Develops service plans with elders to support their desire to live safely in the community for as long as possible by linking them with a full range of care tailored to their specific needs.

Builds trust and rapport with elders reluctant to accept help from outside support.

Advocates on behalf of elders needing supportive decision-making when decisional capacity is limited by arranging for medical evaluations, and working with legal counsel to pursue court orders for conservatorship and/or guardianship as needed.

Accompanies elders to court for housing support, abuse prevention orders, etc.

Refers criminal cases of abuse, neglect, and exploitation to the A.’s office as required.

Trains, supports, identifies, and develops community resources and networks to address elder needs and enhance services and systems throughout NSES’s service area.

Completes all elder visits, collateral contacts, and APS documentation as required by EOEA Protective Service standards.

Participates in on-call rotation for Central Intake Unit’s 24 hour coverage.

Provides late day coverage for PS team on a rotating schedule.

Attends biweekly team meetings and weekly supervision with PS supervisor and attends relevant meetings and trainings within agency or at other sites.

Participates in all EOEA training sessions as required.

Non-essential Job Functions

Attends monthly general staff meetings.

Attends in-service and off site training sessions when appropriate.



Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.


One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.


Respect for an elder’s right to self-determination and the ability to balance those rights with the mandate to provide protection.

Ability to work in a fast-paced, multi-disciplinary environment responding to the acute and long-term safety needs of elders.

Ability to build rapport and trust with clients reluctant to accept services.

Experience advocating on behalf of clients within systems including courts, housing facilities, healthcare, and families.

Strong investigative and assessment skills with the ability to develop appropriate, individualized, goal-oriented service plans.

Knowledge of power and control dynamics and tactics of perpetrators of abuse.

Ability to work independently with strong problem-solving and time management skills.

Effective communication and case management skills with elders, family members, and other formal and informal care systems.

Awareness of the aging process, dependency issues, and family dynamics.

Strong computer skills and documentation experience.

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Nutrition Services Coordinator Full-Time 70 hrs. bi-weekly

The Nutrition Services Coordinator works as part of the Nutrition team to ensure compliance with the Executive Office of Elder Affairs (EOEA) requirements for the Title IIIC program as it relates to congregate and home delivered meals. Working with NSES staff, local Councils on Aging, and other community partners, the Nutrition Services Coordinator is responsible for daily referrals and changes to meal schedules.

Organizational Relationships

Reports to the Nutrition Program Manager.

Essential Job Functions

Process referrals (A&Rs) for New Starts (I&R or Home Care), Suspensions, Cancelations, and Changes.

Contact consumer to get allergy/diet/delivery instructions.

Contact PCP’s office to get orders for therapeutic diets & scan into SAMS.

Contact Element Care or One Care LTSS for HDM authorizations & scan into SAMS.

Assign consumer to Route & enter Care/Service Plan in SAMS.

Mail “Welcome” packet & add consumer to internal COOP list.

Communicate any consumer changes/updates to/from HDM drivers, COA Site Coordinators, and CMs/GSSCs.

Generate Kitchen Report and Route Sheets daily.

Place daily order with Sidekim.

Follow up with a wellness check on any NAPIS consumers who do not answer for HDM delivery.

Reconcile meals delivered on HDM driver Route Sheets with meals scheduled in SAMS for fiscal reporting/billing.

Assists with Congregate Meal reporting.

Enter Holiday and Emergency Meals into SAMS.

Receive consumer calls/cancellations.  

Completes 6 month telephone reassessments for NAPIS consumers.

SAMS data entry in journal of all activities.

May be asked to cover other cities/towns for vacations/illness.

Accept other projects related to this position as directed by the Nutrition Manager.

 Non-essential Job Functions

Attends and participates in Nutrition team meetings.

Attends General Staff meetings.

Performs other duties as assigned.


High School Diploma.

Minimum of two years administrative experience, preferably in a service organization. Non- profit experience preferred.

Other Skills/Abilities

Excellent communication skills.

Proficient in Microsoft Word, Excel and Outlook.

Strong collaboration and problem-solving skills.

Proficient in web-based applications or databases.

Must be supportive of the agency’s mission, goals and objectives.

Must have good time-management and multi-tasking skills.

Be able to work with little direction and be part of a team.


Home Delivered Meals Driver – Part-time

The Home Delivered Meals driver transports prepared meals to home-bound elders and community members with a disability within a specific geographic area. The driver performs a wellness check for each consumer and serves as a link between North Shore Elder Services and the consumer.

Organizational Relationships

Reports to the Site Supervisor and Nutrition Program Manager.

Collaborates with all Nutrition Department staff members.

Essential Job Functions

Ensures that meals are safely packaged in approved food containers to maintain proper holding temperatures.

Reports any issues regarding poor or unsafe food quality.

Loads meal containers into personal vehicle.

Follows all traffic and safety laws while on duty.

Delivers meals to consumers according to a predetermined route.

Delivers and sets up meals for consumers in their home when necessary.

Ensures that consumers with specific dietary requirements receive the corresponding meal.

Conforms to any specific delivery instructions noted for the consumer. 

Upon meal delivery, the driver confirms that the consumer is at home and reports any unusual circumstances.

Performs a wellness checks by delivering each meal directly to the consumer.

Records each meal delivery on the route sheet.

Reports any issues or concerns regarding the consumer immediately to the office and records.

Records and reports if a consumer is not at home when the meal delivery is attempted and discards the Meals may only be consumed by the intended recipient.

Communicates routine information received from the consumer and family members to appropriate agency individuals.  

Demonstrates flexibility with changes to delivery schedules or routes. 

Other related duties as assigned.  

Non-essential Job Functions

Attends meetings as required, including staff meetings, in-service trainings, utilization reviews, and collateral agency meetings.


Able to read, write, understand, and interpret basic English.

Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000.

Requires lifting and carrying up to 50 pounds, getting in and out of a vehicle up to 30 times per day, bending, reaching, twisting, walking, and climbing multiple flights of stairs at residences that do not have elevators.

Requires driving in four season weather conditions.

Other Skills/Abilities

Ability to listen effectively, and respond to consumers and related parties in a supportive manner.

Exhibits strong time management skills.

Communicates effectively.

Ability to work collaboratively.

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