North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers, and administrative staff, as well as engaging more than 200 volunteers. We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.
This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure. Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1, 128 and 95.
For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more.
Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE
Current Employment Opportunities
Care Manager- Full time, 35 hours per week.
The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.
Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.
Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.
Essential Job Functions
Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.
Develops an assessment with a proposed service plan.
Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.
Evaluates and monitors consumer safety and quality of services provided.
Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.
Provides translation services to other agency personnel as requested.
Monitors service costs to ensure that they meet service thresholds and are within budget caps.
Completes documentation in accordance with agency standards.
Education and Experience:
Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.
MA social work license expected but may be obtained after employment in a specified time period.Apply Here
Human Resources Recruiter – part time, 20 hours per week
The Recruiter will source, screen and track candidates, conduct background checks and maintain full compliance with agency personnel practices and related employment laws.
Essential Job Functions
Must have a successful work history of driving all recruitment activity for exempt and non-exempt hires, while maintaining legal compliance with all employment laws.
- Source, advertise, screen and track candidates in applicant tracking system, for EEO-1 reporting purposes.
- Coordinate interview with hiring manager
- Conduct CORI and other related background check.
- Extend verbal offer of employment, prepare and distribute written offer letter.
- Coordinate onboarding and orientation process with other members of the internal new hire team, ensuring new employees are properly set up and oriented to the agency.
- Manage full cycle of the requisition approval process
- Ensure welcome letters and new hire packets are prepared and provided to the new hires on their first day.
- Serve as a resource for HR staff, as needed.
- Bachelor’s Degree in Business, Human Resources or related field of study, preferred.
- A minimum of three years of experience working in a multi-discipline HR environment with working knowledge of state and federal employment laws, required.
- A minimum of two years of experience using web based recruiting and tracking tools, preferred.
- Successful work history of gathering data and processing timely EEO-1 reports, strongly preferred.
Skills and attributes:
- Strong written and verbal skills – able to communicate effectively across all levels of personnel.
- Must be a self-starter, able to handle confidential and sensitive matters with discretion and professionalism.
- Proficient with Microsoft Office Products and various HRIS systems.
Protective Services Worker – Full Time (35 hours weekly)
The Protective Services Worker is responsible for investigating reports of elder abuse, neglect, exploitation or self-neglect, and providing service planning, crisis support and other Protective Service casework functions within protective service mandates.
Strong assessment skills and the ability to develop appropriate, individualized, goal-oriented service plans.
Ability to work independently.
Ability to establish an effective and professional client/case worker relationship.
Effective communication skills with elders, family members and other formal and informal care systems.
Awareness of the aging process, dependency issues, and family dynamics.
Respect for an elder’s right to self-determination.
One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.
Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.Apply Here
Clinical Hoarding Specialist- Part time, 20-24 hours per week.
The Clinical Hoarding Specialist at the North Shore Center for Hoarding & Cluttering (NSCHC) provides a safe, supportive and educational environment for individuals, their families, and their support systems who may be struggling with issues of excessive clutter. We explore why individuals acquire things and have difficulty letting them go, develop techniques and long term, evidence-based strategies that work, find motivation to make permanent, positive changes, and learn skills to help maintain and sustain progress.
Essential Job Functions:
Works with the NSCHC program manager to triage new referrals
Collects collateral information on new referrals and schedule initial assessments
Conducts initial home assessments to determine appropriateness for NSCHC services
Provides individual, in-home psychotherapy to ongoing cases
Provides crisis case management to ongoing cases
Facilitates two weekly support groups for individuals with hoarding behaviors
Provides information and education about NSCHC to community providers upon request and when a need is indicated.
Participates in all required agency meetings as an Advocate for clients.
Works through an empathetic lens while empowering and motivating clients
Represents NSCHC and NSES with professionalism
Ability to complete home visits around the North Shore, Greater Boston and Merrimack Valley.
Experience in implementing the following clinical skills, not limited to: Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Behavior Activation & Solutions-Focused Brief Therapy (SFBT
Providing in-office or in-home Psychotherapy
Implementing Crisis Intervention
Facilitating, or co-facilitating support groups.
Broad knowledge of hoarding disorder, preferred
Knowledge or experience in treating substance use disorders and/or Obsessive Compulsive Disorders (OCD), preferred
Experience working in low-threshold, harm reduction programs preferred, but not required
Education: Master’s degree in Social Work, Mental Health Counseling, or related field with two years’ relevant experience. Graduate field placement experience may be substituted as relevant experience. LCSW or LMHC required. LICSW preferred.Apply Here
Client Service Associate, Full-time (65 hours/biweekly)
The CSA provides support to the Client Services Supervisors and Home Care Case Management team. The CSA provides coverage when there are uncovered caseloads, as needed. They will also provide back-up to the current Case Aide position.
Essential Job Functions
- When caseloads are uncovered, provide assistance to supervisors as required – three month and nine month phone calls, 1x increase in service, service increase to ECOP level from HC
- Covering on-call while CMs are out
- Provides back-up to Case Aide for all essential duties if CA is out including the following CA duties:
- Supports Intake processing by preparing client charts, entering consumer demographics and financial information into SAMS. Contact vendors to arrange services and completes paperwork in file.
- Assists with the annual RD process by entering financial assessments in SAMS, copying the care plan, and verifying MassHealth eligibility when applicable.
- Performing closings and program transfers
- Copying care plans monthly
- Attends monthly Home Care staff meetings and records minutes
- Point person for Default Agency Transfers
- Inputting care enrollments into SAMS after triage
Non-essential Job Functions
- Provides support to Client Services Supervisors and Chief Program Officer, as needed.
- Attends monthly general staff meetings
- Performs other tasks, as needed
- A minimum of three years’ administrative experience and proficiency in Microsoft Office applications.
- Bachelor’s Degree, preferred
- Must have outstanding time management skills
- Strong organizational skills, including the ability to prioritize tasks.
- Possesses good communication, high quality customer service, and interpersonal skills.
Home Delivered Meals Driver – Per Diem Drivers Needed
Transport Home Delivered Meals to home bound elders and community members who are disabled within a specific geographic area. Upon meal delivery, confirm that the consumer is safe and well and report any unusual circumstances. In this way, the Driver serves as a link between North Shore Elder Services and the consumer.
Able to read, write, understand, and interpret basic English
Ability to listen effectively, and respond to consumers and related parties in a supportive
Exhibits strong time management skills
Ability to work collaboratively
Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000
Requires lifting and carrying up to 50 pounds, bending, reaching, twisting, walking, climbingAPPLY HERE
Provider Billing Associate: Full time, 35 hours per week
The Provider Billing Associate is responsible for processing the Agency’s vendor bills and client cost share bills, reconciling and resolving issues and errors in the vendor billing and cost share process, and administrative support for the Contracts Manager & Provider Relations
Essential Job Functions
Processes provider billing and client billing associated with home care cost share processing
Communicates with program staff and providers to resolve billing issues
Responds to client billing inquires
Ensures provider billing is processed in time to meet monthly closing deadlines as established by Controller
Provides administrative support for contracts
Provides back-up to Accounting Assistant posting consumer cash receipts and following up on overdue client bills, as needed
Responds to provider inquiries regarding Provider Direct billing issues
Supports other operations of the fiscal office, as needed
Education: High School Diploma
Experience: One (1) year experience in accounting and billing and/or data entry, preferably in a non-profit, government funded agency
Skills and attributes: Attention to detail, ability to work cooperatively with others, computer literacy
Resident Services Coordinator, Part time (24 hours/week)
The Resident Services Coordinator, Fairweather is responsible for fulfilling the service terms of the contract between POAH Communities, Inc. and NSES to meet the needs of the Fairweather residents at two sites located in Lynn and Danvers.
Essential Job Functions
- Serve as POAH’s point of contact and “clearinghouse” for all requests to POAH from outside social service providers and vendors who desire to make presentations to residents
- Link residents to appropriate support services and public benefits, including healthcare and Home Care programs.
- Liaison between building residents, Fairweather management and outside community agencies, to promote a congenial, supportive and safe environment for Fairweather residents.
- Liaison between NSES staff, including CMs, RNCMs, GSSCs, PSWs, and Nutrition department to improve service quality and continuity of care.
- Assess clients for benefits and service planning and referral
- Develop and implement social and wellness activities, on site
- Benefit enrollment assistance
- Conflict resolution, crisis intervention, family support, health and well-being programming.
- Education and employment (e.g. referrals for career counseling, ESL classes, etc.)
- Referral to and collaboration with agents of support services: meals, mental health, substance abuse, transfer to alternative housing/hospital, transportation, personal care, homemaker, medication reminder service, care management and initial assessment
- Foster a sense of community by having residents be tolerant and respectful of other residents and their property.
- Bachelor’s Degree in Social Work, Gerontology, or a related field.
- A minimum of two years’ experience in resident services or case management required.
- Knowledge of NSES programs and community resources
- Experience in housing, preferred
- Bilingual in Spanish and English, desired
- Working knowledge of Microsoft Word and Outlook; proficiency with Internet Explorer
- Ability to work collaboratively with diverse populations and multiple agencies
- Ability to work independently; self-motivated in service planning, advocating and problem-solving.
Supportive Living Coordinator, Full time (35 hours/week)
The Supportive Living Coordinator has case management responsibilities for both NSES Home Care clients and other residents of the Supportive Living site. Areas of responsibility include assessment and service planning for Home Care clients as well as other residents who wish to participate in the program; coordination and oversight of the 24-hour services, meal program and social activities; outreach to residents; and participation in program development and quality improvement activities.
Essential Job Functions
- Case management for Home Care clients based on EOEA Regulations and NSES standards
- Outreach and education for all residents about the Supportive Living Program
- Case management activities for all residents as needed, including assessment, service planning, referral and service coordination with other involved agencies
- Scheduling of the Supportive Living aides
- Coordination and oversight of the Meal Program(s), in conjunction with the NSES Community Dietitian
- Coordination and planning of social activities and presentations, in conjunction with existing resident groups and the local Council on Aging
- Collaboration with the on-site Wellness Clinic nurse and Podiatrist to identify residents in need of additional services, medical care, etc.
- Participates in monthly meetings of the NSES Housing Coordinators Team
- Attends staff meetings and in-service training
- Completes all paperwork as required by EOEA
- Completes statistics and reports as required by the Supportive Living Program
- Participates in vendor and collaborative agency meetings for program development
Bachelor’s Degree in Social Work, Gerontology, or a related field
A minimum of two years’ experience in case management required
Knowledge of NSES programs and community resources
Experience in housing preferred
Bi-lingual in Spanish, preferred
Working knowledge of Microsoft Word and Outlook; proficiency with Internet Explorer or other internet browsing applications.
Ability to work collaboratively as part of an inter-agency team
Ability to work independently with limited oversight
Creativity in service planning, advocating and problem-solvingapply here