Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Clinical Assessment and Eligibility (CAE) Nurse – Full Time, 70 hours bi-weekly

The Clinical Assessment and Eligibility (CAE) Nurse is part of interdisciplinary care management, which provides a consumer-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. It includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers employed by ASAPs working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to clients and service providers, as well as record keeping in compliance with regulations.

The CAE Nurse conducts CAE assessments and activities, and participates as an active member of the ASAP interdisciplinary care management process.

Organizational Relationships

 Reports to the Nurse Manager.

Collaborates with the Chief Program Officer, other NSES Nurses, Care Managers and Home Care Supervisors.

Coordinates with CAE Administrative Assistant.

Essential Job Functions

In conjunction with the Care Manager, determines client appropriateness for specific service options, promotes cost-effective service substitutions, establishes the frequency, scope and duration of services, and jointly authorizes MassHealth and Home Care funding for service packages.

Completes consumer-oriented, comprehensive needs assessments to identify issues or problems that may be affecting a consumer’s secure independent living at home. Coordinates with the assigned Care Manager.

Participates in assessment and interdisciplinary review of cases; consults with involved caregivers and documents findings.

In conjunction with the care management team members, assists clients in the referral process; coordinates service plans and participates in ongoing review of plans efficiency.

Provides consultation to providers and other community agencies.

Maintains records and prepares reports as requested.

Performs CAE activities and documents according to MassHealth regulations.

As needed, works with skilled nursing facilities, case managers, clients and their families to facilitate the elder’s discharge back to the community with adequate, creative service.

Non-essential Job Functions

Attends monthly Home Care staff meeting.

Attends monthly General staff meeting.

Attends appropriate trainings and speaker events to stay apprised of developments and trends in community nursing.


Education and Experience:

Must be a Registered Nurse licensed by the state of Massachusetts.

Must have a Bachelors’ Degree in Nursing or Human Services

At least 1 year of clinical experience, in a community setting; or an Associates’ Degree in Nursing and two additional years of community-based nursing experience or long term care direct service experience.

Current knowledge of skilled level of care guidelines for both Medicare and MassHealth recipients a plus.


Clear written and oral communication skills.

Ability to work as part of team, both within the agency and in the community.

Current nursing assessment skills

Excellent clinical judgment

Computer literacy, with experience in Microsoft Office applications

 Other Skills/Abilities

Must have a valid Massachusetts driver’s license and car.

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Protective Services Worker – Full Time (35 hours weekly)

The Protective Services Worker (PSW) investigates reports of elder abuse, neglect, exploitation, or self-neglect and develops service plans to address risk, provide support and referral, and other Protective Services as needed to prevent, remedy, or eliminate the effects of abuse or self‐neglect on an elder.

Organizational Relationships

Reports to a Protective Services Supervisor.

Collaborates with the PS team.

Collaborates with all agency staff to meet the needs of PS clients including Home Care, Nursing, Information and Referral, Money Management, NS Center for Hoarding and Cluttering, etc.

Collaborates with external providers such as hospitals, police, primacy care providers, COAs, housing authorities, VNAs, legal services, etc.

Essential Job Functions

Investigates allegations of abuse, neglect, exploitation, and self-neglect in a fast-paced, time sensitive environment with the goal of balancing the self-determination of an elder with safety concerns, while assessing their decisional capacity and risk.

Responds to emergency situations as needed with supervisory support.

Develops service plans with elders to support their desire to live safely in the community for as long as possible by linking them with a full range of care tailored to their specific needs.

Builds trust and rapport with elders reluctant to accept help from outside support.

Advocates on behalf of elders needing supportive decision-making when decisional capacity is limited by arranging for medical evaluations, and working with legal counsel to pursue court orders for conservatorship and/or guardianship as needed.

Accompanies elders to court for housing support, abuse prevention orders, etc.

Refers criminal cases of abuse, neglect, and exploitation to the A.’s office as required.

Trains, supports, identifies, and develops community resources and networks to address elder needs and enhance services and systems throughout NSES’s service area.

Completes all elder visits, collateral contacts, and APS documentation as required by EOEA Protective Service standards.

Participates in on-call rotation for Central Intake Unit’s 24 hour coverage.

Provides late day coverage for PS team on a rotating schedule.

Attends biweekly team meetings and weekly supervision with PS supervisor and attends relevant meetings and trainings within agency or at other sites.

Participates in all EOEA training sessions as required.

Non-essential Job Functions

Attends monthly general staff meetings.

Attends in-service and off site training sessions when appropriate.



Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.


One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.


Respect for an elder’s right to self-determination and the ability to balance those rights with the mandate to provide protection.

Ability to work in a fast-paced, multi-disciplinary environment responding to the acute and long-term safety needs of elders.

Ability to build rapport and trust with clients reluctant to accept services.

Experience advocating on behalf of clients within systems including courts, housing facilities, healthcare, and families.

Strong investigative and assessment skills with the ability to develop appropriate, individualized, goal-oriented service plans.

Knowledge of power and control dynamics and tactics of perpetrators of abuse.

Ability to work independently with strong problem-solving and time management skills.

Effective communication and case management skills with elders, family members, and other formal and informal care systems.

Awareness of the aging process, dependency issues, and family dynamics.

Strong computer skills and documentation experience.

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Care Manager, Full Time 35 hours per week

 The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.


Education and Experience:

Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.

MA social work license expected but may be obtained after employment in a specified time period.

Apply Here

Administrative Coordinator, Full-Time, 70 hrs. Bi-weekly

The Administrative Coordinator works as part of the Nutrition Department to complete clear, accurate documentation and data entry for all meal-related activities and accounts for all meals served. Working with several other NSES departments, local Councils on Aging, and other community partners, the Administrative Coordinator ensures compliance with the Executive Office of Elder Affairs (EOEA) requirements for state and federally funded meal programs for elders.

Organizational Relationships

Reports to the Nutrition Program Manager

Shares daily tasks/responsibilities with two other Coordinators

Essential Job Functions

Coordinate with referral sources and complete all data entry tasks to start meal deliveries

Learn agency wide case management database quickly and be able to extract data for ordering and accounting purposes

Complete data entry in MS Excel spreadsheets and email the daily meal order to the caterer

Email PDF documents generated daily from the agency database to the Councils on Aging (COAs) for meal distribution/delivery

Export MS Excel spreadsheets from the agency database for all scheduled meal deliveries (over 500 deliveries per day) and reconcile with driver route sheets for accounting purposes

Receive consumer calls/cancelations and complete associated documentation in agency database

Contact consumer to get allergy/diet/delivery instructions

Communicate any consumer changes/updates to/from Meals on Wheels drivers/Case Managers/Caregivers, etc.

Documents all activities in agency wide database thoroughly and accurately

Contact Primary Care Physician’s office to get orders for therapeutic diets

Create flyers and cover sheets in MS Word


High School Diploma

Minimum of two years administrative experience in a fast-paced office environment (non-profit experience or experience working with elders preferred)

Proven data entry skills

Other Skills/Abilities

Strong Microsoft Office skills – especially Microsoft Outlook, Excel and Word

Experience with web-based applications and/or databases

Must be extremely organized and be able to work independently or as part of a team

Must be extremely detail-oriented – experience in accounting or bookkeeping is a plus

Excellent communication skills

Excellent customer service skills

Must be supportive of the agency’s mission, goals and objectives



Home Delivered Meals Driver, Part-time, 15 hours

The Home Delivered Meals driver transports prepared meals to home-bound elders and community members with a disability within a specific geographic area. The driver performs a wellness check for each consumer and serves as a link between North Shore Elder Services and the consumer.

Organizational Relationships

Reports to the Site Supervisor and Nutrition Program Manager

Collaborates with all Nutrition Department staff members

Essential Job Functions

Ensures that meals are safely packaged in approved food containers to maintain proper holding temperatures.

Reports any issues regarding poor or unsafe food quality.

Loads meal containers into personal vehicle.

Follows all traffic and safety laws while on duty.

Delivers meals to consumers according to a predetermined route.

Delivers and sets up meals for consumers in their home when necessary.

Ensures that consumers with specific dietary requirements receive the corresponding meal.

Conforms to any specific delivery instructions noted for the consumer.

Upon meal delivery, the driver confirms that the consumer is at home and reports any unusual circumstances.

Performs a wellness checks by delivering each meal directly to the consumer.

Records each meal delivery on the route sheet.

Reports any issues or concerns regarding the consumer immediately to the office and records.

Records and reports if a consumer is not at home when the meal delivery is attempted and discards the Meals may only be consumed by the intended recipient.

Communicates routine information received from the consumer and family members to appropriate agency individuals.

Demonstrates flexibility with changes to delivery schedules or routes.

Other related duties as assigned.

Non-essential Job Functions

Attends meetings as required, including staff meetings, in-service trainings, utilization reviews, and collateral agency meetings.


Able to read, write, understand, and interpret basic English.

Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000.

Requires lifting and carrying up to 50 pounds, getting in and out of a vehicle up to 30 times per day, bending, reaching, twisting, walking, and climbing multiple flights of stairs at residences that do not have elevators.

Requires driving in four season weather conditions.

Other Skills/Abilities

Ability to listen effectively, and respond to consumers and related parties in a supportive manner.

Exhibits strong time management skills.

Communicates effectively.

Ability to work collaboratively.



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Long Term Care Ombudsman Assistant, Part-time, 24 hours, bi-weekly

Visit assigned LTC facilities weekly to monitor resident care and environment. Contact residents and receive complaints; investigate and resolve problems; inform residents of their rights under state and federal law; and provide information and referral to residents, families, and facility staff. 

Organizational Relationships

Reports to the Long Term Care Ombudsman Program Manager.

Collaborates with the state Long-Term Care Ombudsman office staff through the Long Term Care Ombudsman Program Manager as necessary.

Attends routine NSES General Staff Meetings, Ombudsman meetings, and other Ombudsman related meetings as required.

 Essential Job Functions

Visit minimum of five assigned facilities on a scheduled basis and provide support coverage at other facilities dependent upon program needs.

Gain proficiency with the Ombudsman data management program.

Record notes in OmbudsManager accurately and timely.

Attend resident care plan and family meetings as requested by resident advocate.

Maintain resident confidentiality according to program and Agency protocols.

Refer residents and/or families to appropriate resources, including legal services, Dept. of Health, and others.

Perform other duties as required by the Ombudsman Manager pertaining to LTC, state and federal regulations.


Education & Certification

Bachelor’s Degree in Social Work, Sociology, Gerontology, Communications or other related field.

Certification as State Ombudsman.


Working with the elderly for a minimum of three years in a supportive or advocacy role.


Ability to communicate with elders, families, nursing home staff and other providers.

Ability to mediate as necessary between family members and facility staff concerning resident issues.

Good interpersonal skills.

Understanding of current regulations affecting long-term care.

Proficient in Microsoft applications, such as Word, Excel and Outlook.


Must have a valid driver’s license and a car.

Apply Here

Resident Service Coordinator (Part-time 20 hrs)

The Resident Services Coordinator, Chestnut Gardens is responsible for fulfilling the service terms of the contract between POAH Communities, Inc. and NSES to meet the needs of the Chestnut Gardens residents located in Lynn. The Resident Services Coordinator (RSC) serves to link residents to appropriate support services and public benefits, including healthcare and Home Care programs. The RSC serves as liaison between building residents, Chestnut Gardens’ management and outside community agencies, to promote a congenial, supportive and safe environment for Chestnut Gardens’ residents. RSC also serves as liaison between NSES staff, including CMs, RNCMs, GSSCs, PSWs, and Nutrition department to improve service quality and continuity of care. 

Organizational Relationships

 Reports to the Director for Long Term Services and Supports

  • Coordinates services with NSES Care Management staff and Chestnut Gardens’ Management
  • Collaborates with Chestnut Gardens’ Site Manager and participates in weekly team meeting

 Essential Job Functions

  • Assessment of clients for benefits and service planning and referral
  • Development and implementation of social and wellness activities, on site
  • Benefit enrollment assistance
  • Conflict resolution
  • Crisis intervention
  • Education and employment (e.g. referrals for career counseling, ESL classes, etc.)
  • Family support
  • Health and well-being programming
  • Referral to and collaboration with agents of support services: meals, mental health, substance abuse, transfer to alternative housing/hospital, transportation, personal care, homemaker, medication reminder service, care management and initial assessment
  • Foster a sense of community by having residents be tolerant and respectful of other residents and their property
  • Serve as POAH’s point of contact and “clearinghouse” for all requests to POAH from outside social service providers and vendors who desire to make presentations to residents
  • Meets with NSES Supervisor weekly and attends other ASAP staff meetings and in-service trainings as needed.


  • Bachelor’s Degree in Social Work, Gerontology, or a related field.
  • A minimum of two years’ experience in resident services or case management required.


  • Knowledge of NSES programs and community resources
  • Experience in housing preferred
  • Bilingual in Spanish and English desired
  • Working knowledge of Microsoft Word and Outlook; proficiency with Internet Explorer or other internet browsing applications and ability to learn new applications, as needed.
  • Ability to work collaboratively with diverse populations and multiple agencies, including building management, residents, case managers, healthcare providers, social service agencies.
  • Ability to work independently
  • Creativity and self-motivation in service planning, advocating and problem-solving.



Apply Here