Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Care Manager- Full time, 35 hours per week (revised 3/1/2018)

The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.


Education and Experience:

Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.

MA social work license expected but may be obtained after employment in a specified time period.

Apply Here

Protective Services Worker – Full Time (35 hours weekly)

The Protective Services Worker is responsible for investigating reports of elder abuse, neglect, exploitation or self-neglect, and providing service planning, crisis support and other Protective Service casework functions within protective service mandates.


Strong assessment skills and the ability to develop appropriate, individualized, goal-oriented service plans.

Ability to work independently.

Ability to establish an effective and professional client/case worker relationship.

Effective communication skills with elders, family members and other formal and informal care systems.

Awareness of the aging process, dependency issues, and family dynamics.

Respect for an elder’s right to self-determination.

Required Experience:

One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.


Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.

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Geriatric Support Services Coordinator (GSSC), 2 full-time, 35 hour positions open: 

1 GSSC (non-bilingual)

1 Bilingual (English to Spanish)


The Geriatric Support Services Coordinator (GSSC) coordinates supportive services for elders living in the community who are enrolled in a Senior Care Options (SCO) program. This position is responsible for all aspects of support services case management for an elder client caseload including needs assessment, service plan development, service authorization, and monitoring the service needs of SCO members.

Essential Job Functions

Coordinates initial and ongoing assessments for SCO members, including the Primary Care Team (PCT) in assessment activities as appropriate.

Coordinates the development of the community-based care plan and related service package necessary to maintain or improve the health of members, in collaboration with the SCO PCT.

Monitors the appropriate provision and functional outcomes of community services, adjusting them as needed, and coordinating services with CHHAs, DMH and other service providers to ensure timely and non-duplicative service delivery.

Participates in discharge planning activities to support members returning to the community.

Participates in SCO PCT meetings and case review to ensure continuity of care.

Maintains accurate and timely documentation in centralized record keeping.

Attends in-service training, other seminars, and programs appropriate or beneficial to the GSSC position.



BSW or Bachelors’ Degree in Human Services and two years’ experience working with elders

LSW license or eligibility for a license preferred. MSW and LICSW preferred.


Knowledge of elder care network required. Experience in a health care setting preferred.


Ability to effectively participate in an interdisciplinary team environment.

Excellent communication and documentation skills.

Up-to-date awareness of agency and community services and resources.

Flexibility and creativity in service planning

Must have valid MA driver’s license and a vehicle.


Apply Here

Client Service Associate, Full-time (65 hours/biweekly)

The CSA provides support to the Client Services Supervisors and Home Care Case Management team. The CSA provides coverage when there are uncovered caseloads, as needed. They will also provide back-up to the current Case Aide position.

Essential Job Functions

When caseloads are uncovered, provide assistance to supervisors as required – three month and  nine month phone calls, 1x increase in service, service increase to ECOP level from HC

Covering on-call while CMs are out

Provides back-up to Case Aide for all essential duties if CA is out including the following CA duties:

Supports Intake processing by preparing client charts, entering consumer demographics and financial information into SAMS. Contact vendors to arrange services and completes paperwork in file.

Assists with the annual RD process by entering financial assessments in SAMS, copying the care plan, and verifying MassHealth eligibility when applicable.

Performing closings and program transfers

Copying care plans monthly

Attends monthly Home Care staff meetings and records minutes

Point person for Default Agency Transfers

Inputting care enrollments into SAMS after triage

Non-essential Job Functions

Provides support to Client Services Supervisors and Chief Program Officer, as needed.

Attends monthly general staff meetings

Performs other tasks, as needed


A minimum of three years’ administrative experience and proficiency in Microsoft Office applications.

Bachelor’s Degree, preferred

Must have outstanding time management skills

Strong organizational skills, including the ability to prioritize tasks.

Possesses good communication, high quality customer service, and interpersonal skills.

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Home Delivered Meals Driver – Per Diem Drivers Needed

Transport Home Delivered Meals to home bound elders and community members who are disabled within a specific geographic area.  Upon meal delivery, confirm that the consumer is safe and well and report any unusual circumstances.  In this way, the Driver serves as a link between North Shore Elder Services and the consumer.


Able to read, write, understand, and interpret basic English

Other Skills/Abilities

Ability to listen effectively, and respond to consumers and related parties in a supportive

Exhibits strong time management skills

Communicates effectively

Ability to work collaboratively

Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000

Requires lifting and carrying up to 50 pounds, bending, reaching, twisting, walking, climbing


Provider Billing Associate: Full time, 35 hours per week

The Provider Billing Associate is responsible for processing the Agency’s vendor bills and client cost share bills, reconciling and resolving issues and errors in the vendor billing and cost share process, and administrative support for the Contracts Manager & Provider Relations

Essential Job Functions

Processes provider billing and client billing associated with home care cost share processing

Communicates with program staff and providers to resolve billing issues

Responds to client billing inquires

Ensures provider billing is processed in time to meet monthly closing deadlines as established by Controller

Provides administrative support for contracts

Provides back-up to Accounting Assistant posting consumer cash receipts and following up on overdue client bills, as needed

Responds to provider inquiries regarding Provider Direct billing issues

Supports other operations of the fiscal office, as needed


Education: High School Diploma

Experience: One (1) year experience in accounting and billing and/or data entry, preferably in a non-profit, government funded agency

Skills and attributes: Attention to detail, ability to work cooperatively with others, computer literacy



Resident Services Coordinator, Part time (20 hours/week)

The Resident Services Coordinator, Fairweather is responsible for fulfilling the service terms of the contract between POAH Communities, Inc. and NSES to meet the needs of the Fairweather residents at two sites located in Lynn and Danvers.

Essential Job Functions

Serve as POAH’s point of contact and “clearinghouse” for all requests to POAH from outside social service providers and vendors who desire to make presentations to residents

Link residents to appropriate support services and public benefits, including healthcare and Home Care programs.

Liaison between building residents, Fairweather management and outside community agencies, to promote a congenial, supportive and safe environment for Fairweather residents.

Liaison between NSES staff, including CMs, RNCMs, GSSCs, PSWs, and Nutrition department to improve service quality and continuity of care.

Assess clients for benefits and service planning and referral

Develop and implement social and wellness activities, on site

Benefit enrollment assistance

Conflict resolution, crisis intervention, family support, health and well-being programming.

Education and employment (e.g. referrals for career counseling, ESL classes, etc.)

Referral to and collaboration with agents of support services: meals, mental health, substance abuse, transfer to alternative housing/hospital, transportation, personal care, homemaker, medication reminder service, care management and initial assessment

Foster a sense of community by having residents be tolerant and respectful of other residents and their property.


Bachelor’s Degree in Social Work, Gerontology, or a related field.

A minimum of two years’ experience in resident services or case management required.


Knowledge of NSES programs and community resources

Experience in housing, preferred

Bilingual in Spanish and English, desired

Working knowledge of Microsoft Word and Outlook; proficiency with Internet Explorer

Ability to work collaboratively with diverse populations and multiple agencies

Ability to work independently; self-motivated in service planning, advocating and problem-solving.


apply here

Transitions Care Manager, Full time, 35 hours/week

The Transitions Care Manager is part of an interdisciplinary team responsible for the provision of client-centered assessment, service authorization, service coordination, reassessment and monitoring of services provided to assist consumers to live independently in the community.

Essential Job Functions

Responds to all assigned program referrals, employing the appropriate professional intervention within the established timeframes.

Assesses physical, social, emotional, and environmental status to determine eligibility and appropriateness for community long-term care services or programs utilizing a standardized assessment procedure.

Completes a consumer-oriented needs assessment to identify issues or problems that may inhibit an elder’s secure independent living at home.

Develops a consumer centered service plan with the elder and, if appropriate, through contact with those persons involved with the elder and in consultation with supervisor.

Coordinates direct service contractors and other community health and social service agencies to ensure that authorized services are being provided.

Reassesses elder on a regular basis (30 days post discharge) and revises service plans as needed.

Participates in Home Care Program staff meetings and interdisciplinary team meetings.

Maintains and completes documentation in accordance with standards established by EOHHS as well as NSES.

Non-essential Job Functions

Provides Information and Referral services.

Attends monthly General Staff meetings.


Bachelor’s Degree in social work preferred. A Bachelor’s Degree in other areas will be considered.

MA Licensure in Social Work at the LSW level, or eligible or licensure pending, or commitment to obtain said licensure within reasonable time frame.


One year experience with transitioning individuals from a nursing facility or long-stay hospital to community-based settings (may be substituted by five years of working in human services in a direct relationship with individuals served). 

At least two years’ experience in care management, as well as knowledge of NSES’ programs and area community resources.

Must have reliable transportation.

Other Skills/Abilities

Ability to work collaboratively with referral sources.

Proficient on Microsoft Office Suite.

Apply Here