978-750-4540

Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Clinical Assessment and Eligibility (CAE) Nurse – Full Time, 70 hours bi-weekly

The Clinical Assessment and Eligibility (CAE) Nurse is part of interdisciplinary care management, which provides a consumer-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. It includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers employed by ASAPs working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to clients and service providers, as well as record keeping in compliance with regulations.

The CAE Nurse conducts CAE assessments and activities, and participates as an active member of the ASAP interdisciplinary care management process.

Organizational Relationships

 Reports to the Nurse Manager.

Collaborates with the Chief Program Officer, other NSES Nurses, Care Managers and Home Care Supervisors.

Coordinates with CAE Administrative Assistant.

Essential Job Functions

In conjunction with the Care Manager, determines client appropriateness for specific service options, promotes cost-effective service substitutions, establishes the frequency, scope and duration of services, and jointly authorizes MassHealth and Home Care funding for service packages.

Completes consumer-oriented, comprehensive needs assessments to identify issues or problems that may be affecting a consumer’s secure independent living at home. Coordinates with the assigned Care Manager.

Participates in assessment and interdisciplinary review of cases; consults with involved caregivers and documents findings.

In conjunction with the care management team members, assists clients in the referral process; coordinates service plans and participates in ongoing review of plans efficiency.

Provides consultation to providers and other community agencies.

Maintains records and prepares reports as requested.

Performs CAE activities and documents according to MassHealth regulations.

As needed, works with skilled nursing facilities, case managers, clients and their families to facilitate the elder’s discharge back to the community with adequate, creative service.

Non-essential Job Functions

Attends monthly Home Care staff meeting.

Attends monthly General staff meeting.

Attends appropriate trainings and speaker events to stay apprised of developments and trends in community nursing.

Requirements

Education and Experience:

Must be a Registered Nurse licensed by the state of Massachusetts.

Must have a Bachelors’ Degree in Nursing or Human Services

At least 1 year of clinical experience, in a community setting; or an Associates’ Degree in Nursing and two additional years of community-based nursing experience or long term care direct service experience.

Current knowledge of skilled level of care guidelines for both Medicare and MassHealth recipients a plus.

Skills:

Clear written and oral communication skills.

Ability to work as part of team, both within the agency and in the community.

Current nursing assessment skills

Excellent clinical judgment

Computer literacy, with experience in Microsoft Office applications

 Other Skills/Abilities

Must have a valid Massachusetts driver’s license and car.

Apply Here

Protective Services Worker – Full Time (35 hours weekly)

The Protective Services Worker (PSW) investigates reports of elder abuse, neglect, exploitation, or self-neglect and develops service plans to address risk, provide support and referral, and other Protective Services as needed to prevent, remedy, or eliminate the effects of abuse or self‐neglect on an elder.

Organizational Relationships

Reports to a Protective Services Supervisor.

Collaborates with the PS team.

Collaborates with all agency staff to meet the needs of PS clients including Home Care, Nursing, Information and Referral, Money Management, NS Center for Hoarding and Cluttering, etc.

Collaborates with external providers such as hospitals, police, primacy care providers, COAs, housing authorities, VNAs, legal services, etc.

Essential Job Functions

Investigates allegations of abuse, neglect, exploitation, and self-neglect in a fast-paced, time sensitive environment with the goal of balancing the self-determination of an elder with safety concerns, while assessing their decisional capacity and risk.

Responds to emergency situations as needed with supervisory support.

Develops service plans with elders to support their desire to live safely in the community for as long as possible by linking them with a full range of care tailored to their specific needs.

Builds trust and rapport with elders reluctant to accept help from outside support.

Advocates on behalf of elders needing supportive decision-making when decisional capacity is limited by arranging for medical evaluations, and working with legal counsel to pursue court orders for conservatorship and/or guardianship as needed.

Accompanies elders to court for housing support, abuse prevention orders, etc.

Refers criminal cases of abuse, neglect, and exploitation to the A.’s office as required.

Trains, supports, identifies, and develops community resources and networks to address elder needs and enhance services and systems throughout NSES’s service area.

Completes all elder visits, collateral contacts, and APS documentation as required by EOEA Protective Service standards.

Participates in on-call rotation for Central Intake Unit’s 24 hour coverage.

Provides late day coverage for PS team on a rotating schedule.

Attends biweekly team meetings and weekly supervision with PS supervisor and attends relevant meetings and trainings within agency or at other sites.

Participates in all EOEA training sessions as required.

Non-essential Job Functions

Attends monthly general staff meetings.

Attends in-service and off site training sessions when appropriate.

Requirements

Education:

Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.

Experience:

One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.

Skills: 

Respect for an elder’s right to self-determination and the ability to balance those rights with the mandate to provide protection.

Ability to work in a fast-paced, multi-disciplinary environment responding to the acute and long-term safety needs of elders.

Ability to build rapport and trust with clients reluctant to accept services.

Experience advocating on behalf of clients within systems including courts, housing facilities, healthcare, and families.

Strong investigative and assessment skills with the ability to develop appropriate, individualized, goal-oriented service plans.

Knowledge of power and control dynamics and tactics of perpetrators of abuse.

Ability to work independently with strong problem-solving and time management skills.

Effective communication and case management skills with elders, family members, and other formal and informal care systems.

Awareness of the aging process, dependency issues, and family dynamics.

Strong computer skills and documentation experience.

Apply Here

Care Manager, Full Time 35 hours per week

 The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.

Requirements

Education and Experience:

Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.

MA social work license expected but may be obtained after employment in a specified time period.

Apply Here

Bi-Lingual Care Manager, Full Time, 70 hours bi-weekly

The Bi-Lingual Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community. This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met. The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Organizational Relationships

Reports to the Home Care Supervisor

Coordinates with NSES Nurses

Collaborates with NSES Care Managers, Service Coordinators and other internal Program Managers

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.

Non-essential Job Functions

Participates in outreach and education to potential referral sources, such as Discharge Planners, Certified Home Health agencies, Housing Authority, etc.

Attends available trainings, both inside the agency and outside, to continually update and enhance skills.

Requirements

Education and Experience: Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies. MA social work license expected but may be obtained after employment in a specified time period.

Other Skills/Abilities

Good negotiating skills.

Effective communication skills.

Excellent clinical judgment.

Fluent in English and Spanish.

Creative problem solving skills.

Ability to manage time and tasks effectively.

Community networking skills.

Knowledge of broad range of client needs.

Computer literacy.

 

Apply Here

Long Term Care Ombudsman Assistant, Part-time, 24 hours, bi-weekly

Visit assigned LTC facilities weekly to monitor resident care and environment. Contact residents and receive complaints; investigate and resolve problems; inform residents of their rights under state and federal law; and provide information and referral to residents, families, and facility staff. 

Organizational Relationships

Reports to the Long Term Care Ombudsman Program Manager.

Collaborates with the state Long-Term Care Ombudsman office staff through the Long Term Care Ombudsman Program Manager as necessary.

Attends routine NSES General Staff Meetings, Ombudsman meetings, and other Ombudsman related meetings as required.

 Essential Job Functions

Visit minimum of five assigned facilities on a scheduled basis and provide support coverage at other facilities dependent upon program needs.

Gain proficiency with the Ombudsman data management program.

Record notes in OmbudsManager accurately and timely.

Attend resident care plan and family meetings as requested by resident advocate.

Maintain resident confidentiality according to program and Agency protocols.

Refer residents and/or families to appropriate resources, including legal services, Dept. of Health, and others.

Perform other duties as required by the Ombudsman Manager pertaining to LTC, state and federal regulations.

Requirements

Education & Certification

Bachelor’s Degree in Social Work, Sociology, Gerontology, Communications or other related field.

Certification as State Ombudsman.

Experience:

Working with the elderly for a minimum of three years in a supportive or advocacy role.

Skills:

Ability to communicate with elders, families, nursing home staff and other providers.

Ability to mediate as necessary between family members and facility staff concerning resident issues.

Good interpersonal skills.

Understanding of current regulations affecting long-term care.

Proficient in Microsoft applications, such as Word, Excel and Outlook.

Other:

Must have a valid driver’s license and a car.

Apply Here