Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Care Manager, Full Time 35 hours per week

 The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community.  This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met.  The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Essential Job Functions

Coordinates with and identifies consumers eligible for GAFC, ECOP and Choices programs with the Home Care Manager and NSES RN.

Develops an assessment with a proposed service plan.

Prepares the appropriate summary for the specific category, including the Home Care Nurse narrative for approval.

Evaluates and monitors consumer safety and quality of services provided.

Provides ongoing care management services in consultation with the NSES RN, and coordinates care plan development and changes with other community agencies, including CSSM-CM functions for consumers leaving Nursing Facilities.

Provides translation services to other agency personnel as requested.

Monitors service costs to ensure that they meet service thresholds and are within budget caps.

Completes documentation in accordance with agency standards.


Education and Experience:

Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies.

MA social work license expected but may be obtained after employment in a specified time period.

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Protective Services Worker – Full Time (35 hours weekly)

The Protective Services Worker (PSW) investigates reports of elder abuse, neglect, exploitation, or self-neglect and develops service plans to address risk, provide support and referral, and other Protective Services as needed to prevent, remedy, or eliminate the effects of abuse or self‐neglect on an elder.

Organizational Relationships

Reports to a Protective Services

Collaborates with the PS team.

Collaborates with all agency staff to meet the needs of PS clients including Home Care, Nursing, Information and Referral, Money Management, NS Center for Hoarding and Cluttering, etc.

Collaborates with external providers such as hospitals, police, primacy care providers, COAs, housing authorities, VNAs, legal services

Essential Job Functions

Investigates allegations of abuse, neglect, exploitation, and self-neglect in a fast-paced, time sensitive environment with the goal of balancing the self-determination of an elder with safety concerns, while assessing their decisional capacity and risk.

Responds to emergency situations as needed with supervisory

Develops service plans with elders to support their desire to live safely in the community for as long as possible by linking them with a full range of care tailored to their specific needs.

Builds trust and rapport with elders reluctant to accept help from outside support.

Advocates on behalf of elders needing supportive decision-making when decisional capacity is limited by arranging for medical evaluations, and working with legal counsel to pursue court orders for conservatorship and/or guardianship as needed.

Accompanies elders to court for housing support, abuse prevention orders, etc.

Refers criminal cases of abuse, neglect, and exploitation to the A.’s office as required.

Trains, supports, identifies, and develops community resources and networks to address elder needs and enhance services and systems throughout NSES’s service area.

Completes all elder visits, collateral contacts, and APS documentation as required by EOEA Protective Service

Participates in on-call rotation for Central Intake Unit’s 24 hour coverage.

Provides late day coverage for PS team on a rotating

Attends biweekly team meetings and weekly supervision with PS supervisor and attends relevant meetings and trainings within agency or at other sites.

Participates in all EOEA training sessions as required.

Non-essential Job Functions

Attends monthly general staff meetings

Attends in-service and off site training sessions when appropriate



Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.


One – two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.


Respect for an elder’s right to self-determination and the ability to balance those rights with the mandate to provide protection.

Ability to work in a fast-paced, multi-disciplinary environment responding to the acute and long-term safety needs of elders.

Ability to build rapport and trust with clients reluctant to accept services.

Experience advocating on behalf of clients within systems including courts, housing facilities, healthcare, and families.

Strong investigative and assessment skills with the ability to develop appropriate, individualized, goal-oriented service plans.

Knowledge of power and control dynamics and tactics of perpetrators of abuse.

Ability to work independently with strong problem-solving and time management skills.

Effective communication and case management skills with elders, family members, and other formal and informal care systems.

Awareness of the aging process, dependency issues, and family dynamics.

Strong computer skills and documentation experience.

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Contracts Associate, Full time/ 35 hours

The Contracts Associate (CA) is responsible for performing a variety of administrative duties in support of the Contracts Manager and Fiscal department. Duties include maintaining department records in a neat and orderly fashion, maintaining contracts database, and assisting with contracts, amendments, and bid and re-contracting process for providers. Additionally, the CA will assist the Contracts Manager ensures that the providers network meets other contractual requirements with organizations such PACE and Senior Care Options (SCO’s) programs, Integrated Care Organizations (ICO’s), Accountable Care Organizations (ACO’s), and other such entities as may contract with NSES for access to community based social services.

Organizational Relationships:

Reports to the Contracts Manager.

Collaborates with the Quality Assurance Specialist, Provider Billing Associate, Accounts Payable Clerk, Controller and the Lifetime Care Solutions Group.

Essential Job Functions:

Provides administrative support to the Contracts Manager, including filing, copying, scheduling meetings, and writing correspondence and reports.

Assists with bid specifications, conduct an RFP process, negotiate and execute contracts with selected providers.

Assists with all agency contract management.

Assists Fiscal department with administrative support, such as filing and scanning.

Attends Provider meetings and site visits as necessary.

Other responsibilities as assigned.



One (1) year experience in administration, contracting, accounting and billing and/or data entry, preferably in a non-profit, government funded agency.

High School Diploma, Bachelor’s Degree preferred.

Nonprofit experience is a plus.

Key Competencies:

Proficiency in Microsoft Office.

Attention to detail and accuracy.

Ability to work cooperatively with others.

Ability to work autonomously.

Planning and organizing.

Excellent time management skills.

Strong communication skills.

Problem identification and analysis.



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Nutrition Services Coordinator Full-Time 70 hrs. bi-weekly

The Nutrition Services Coordinator works as part of the Nutrition team to ensure compliance with the Executive Office of Elder Affairs (EOEA) requirements for the Title IIIC program as it relates to congregate and home delivered meals. Working with NSES staff, local Councils on Aging, and other community partners, the Nutrition Services Coordinator is responsible for daily referrals and changes to meal schedules.

Organizational Relationships

  • Reports to the Nutrition Program Manager

Essential Job Functions

  • Process referrals (A&Rs) for New Starts (I&R or Home Care), Suspensions, Cancelations, and Changes
  • Contact consumer to get allergy/diet/delivery instructions
  • Contact PCP’s office to get orders for therapeutic diets & scan into SAMS
  • Contact Element Care or One Care LTSC for HDM authorizations & scan into SAMS
  • Assign consumer to Route & enter Care/Service Plan in SAMS
  • Mail “Welcome” packet & add consumer to internal COOP list
  • Communicate any consumer changes/updates to/from HDM drivers, COA Site Coordinators, and CMs/GSSCs
  • Generate Kitchen Report and Route Sheets daily
  • Place daily order with Sidekim
  • Follow up with a wellness check on any NAPIS consumers who do not answer for HDM delivery
  • Reconcile meals delivered on HDM driver Route Sheets with meals scheduled in SAMS for fiscal reporting/billing
  • Assists with Congregate Meal reporting
  • Enter Holiday and Emergency Meals into SAMS
  • Receive consumer calls/cancelations
  • Completes 6 month telephone reassessments for NAPIS consumers
  • SAMS data entry in journal of all activities
  • May be asked to cover other cities/towns for vacations/illness
  • Accept other projects related to this position as directed by the Nutrition Manager


Non-essential Job Functions

  • Attends and participates in Nutrition team meetings
  • Attends General Staff meetings
  • Performs other duties as assigned


  • High School Diploma
  • Minimum of two years administrative experience, preferably in a service organization. Non- profit experience preferred.

Other Skills/Abilities

  • Excellent communication skills
  • Proficient in Microsoft Word, Excel and Outlook
  • Strong collaboration and problem-solving skills
  • Proficient in web-based applications or databases
  • Must be supportive of the agency’s mission, goals and objectives
  • Must have good time-management and multi-tasking skills
  • Be able to work with little direction and be part of a team





Accounts Receivable Clerk, Full-time/ 35 hours

The Accounts Receivable Clerk (AR Clerk) has the overall responsibility for The Agency’s accounts receivable billing, Medicare billing, collections, and posting cash receipts.

Organizational Relationships:

Reports to the Fiscal Controller.

Collaborates with Accountant and Provider Billing Associate.

Essential Job Functions:

Responsible for all Agency Medical/Medicare billing.

Prepare and process all accounts receivable invoicing.

Records cash receipts, including reconciliation of any short payments.

Follows up on past due invoices for payment.

Assists Fiscal Controller, CFO, and other fiscal staff as needed.



Minimum of three years’ experience in the management of financial systems, financial reporting, and financial data analysis.

Medical billing experience required.

Bachelor’s Degree in Accounting or Business preferred.

Nonprofit experience is a plus.

Knowledge of generally accepted accounting practices and principles.

Knowledge of local, state and federal laws regarding accounting, finances and taxation.

Key Competencies:

Proficiency in Microsoft Office and accounting computer applications.

Attention to detail and accuracy.

Planning and organizing.

Excellent time management skills.

Strong communication skills.

Problem identification and analysis.



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