It was the stars aligning perfectly that brought Shannon Civitarese to North Shore Elder Services (NSES) two years ago; and to hear it from Shannon, she can’t believe her luck either. It has been a match that has benefited many, which is why Shannon’s co-workers nominated her recently for the NSES’ Lynah-Carter Staff Award. The award is given to a staff member who best exemplifies what it means to go above and beyond without thought of recognition or reward (Named after two employees whose selflessness helped others at NSES to keep their jobs during a difficult economic time).
Shannon spent fifteen years in the hospitality business, with the last ten years at Salem’s Hawthorne Hotel, rising from a desk clerk to Director of Rooms. She felt she needed a change after ten years, although she loved her job and her employer. She moved into a sales position in Beverly and after three years, found herself in a position of being down-sized. After some job search time, Shannon decided to contact a temp agency. That same day she approached the temp agency, she completed the application process and qualifying tests and was called hours later to be told she was a candidate they felt they had a matching position for. It was the very next day that she learned of the position at NSES and after interviewing, was hired.
Shannon started in the fiscal department as a temporary accounting clerk doing Accounts Payable, daily deposits and other administrative tasks. “My resume did not read as having accounting experience but in my role at the Hawthorne, I had exposure to every aspect of that business. On paper I didn’t necessarily look like a candidate NSES wanted to interview.” The temp agency however, felt strongly about her skills and after securing her an opportunity to be interviewed, the rest as they say, is history.
Shannon has grown tremendously over her time at North Shore Elder Services. She very quickly moved from the initial temporary job to taking on a new role in the absence of a fellow employee. She not only learned a new job but implemented processes to make things better. As of a couple weeks ago, Shannon has now stepped into a newly created role as the Provider Relations and Contracts Associate.
“Because of my background in operations, I feel I instinctively can see when processes are not working efficiently. I understand how data works and I am in a very unique position to see everything that is happening behind the scenes in the agency. Patience is my super power! It isn’t enough to make changes. I want people to learn and be better so I like to take the time to teach others if it can improve things.”
Shannon credits her mentor at the Hawthorne Hotel, saying she owes her career to her. “The standards for good service were so high at the Hawthorne and because of my experience in the hospitality field, it is engrained in me to want to serve other people well.”
What has made the award so special to Shannon is that it was from her peers at NSES. The accolades left no doubt about the value of Shannon’s work. “Shannon has gone above and beyond normal job expectations, not only in her department but in many departments at NSES. She has been a tremendous help to program managers and staff in setting policies and procedures which helps make their jobs easier.”
“Shannon always goes the extra mile and takes the time to understand the issue at hand. She is a team player and is always easy to work with. Shannon can be best described as tireless, patient, understanding and exacting.”
Shannon loves and enjoys her work at NSES. “I feel like I hit the jackpot getting this job. I didn’t think I’d ever find a job like I had at Hawthorne. I didn’t think I’d find a place that would match the sense of community I had at Hawthorne but I did. This is a great place to work and the work people are doing here is amazing.”
Congratulations to Shannon on her award. It is an award well deserved. We will be honoring Shannon and our other award recipients at our 8th Annual We Give Thanks Awards Dinner Tuesday November 15 from 6-9PM at Angelica’s Restaurant in Middleton MA. For tickets to the event go to http://wgt8.bpt.me/