Barbara Byrne, is the Care Manager for the High Risk and Intensive Care Management program with North Shore Elder Services (NSES), where she has been employed for the past twelve years. The Intensive Care Management (ICM) program has been highly effective in keeping elders remaining safely in their home. Even though Barbara, in her genuine humility, would be the first to downplay any credit, it is abundantly clear that she is the energy behind the success of this program.
“Referrals come to me from Protective Services, Intake, Medical offices, Councils on Aging, or from anyone in the community or within North Shore Elder Services. These referrals are for those elders, who despite best attempts to enroll them into the home care program at NSES, refuse services. My goal is to work with the elder to encourage acceptance of services. The process to investigate the situation, work with collaterals, family, and friends of the elder, while also respecting the elder’s rights, can be a long and intensive process. It takes patience and persistence. I have seen a lot of success in the program. We have been able to avoid emergencies and thereby keep elders safely in the community.”
Barbara has her Bachelor degree in Social Work (BSW) from Regis College, along with her License in Social Work (LSW). She previously worked for twenty years as a social worker in a Protective Service Day program for Infants and Toddlers in Lynn MA. During her time at NSES, she worked four years in Protective Services, which Barbara believes greatly helped in her role as a Care Manager in ICM and high-risk cases.
“I have always had the desire to work in Human Services way back from my high school years. When searching for a College I knew I wanted to go to a school that offered a BSW which I started at Seton Hall in South Orange, New Jersey and then to Regis College. I have always had the desire to work in a career in social services in some capacity. Personally, in my own life, I have been forever grateful to those professionals who have helped me and my family and friends when in need; professionals who have gone above and beyond to just do their job and help in difficult life situations. I take this with me in my own daily career and try to do my best to help someone who is having difficulties and needs a professional to assist in a time of need.”
“Barbara Byrne is an excellent advocate for her consumers. She has an extensive knowledge of the resources and supports that are available to the elders that we serve. She always goes above and beyond to assist her consumers with meeting their goals. She thinks “outside the box” in order to find appropriate solutions to meet their needs. She has been very successful with her ICM consumers, getting them on State Home Care programs that can provide the needed services in order for them to be safe in the setting of their choice… their home. Barbara is an amazing asset to the Home Care Department and an essential part of the team that helps provides these “at risk” elders the support and services that they need.” Jennifer Perez, Intensive Care Management Program Supervisor
In addition, the Massachusetts’ Home Care Aide Council recently named Barbara as the Cathe Madden ASAP Case Manager Award winner. North Shore Elder Services is proud to recognize Barbara’s accomplishments and dedication to her work. Congratulations Barbara!