Care Manager Barbara Quinn Named Professional Caregiver Award Winner

Her peers have nominated North Shore Elder Service’s Care Manager Barbara Quinn of Salem as the recipient of the Professional Caregiver Award. Barbara will be honored along with fellow nominees at the 10th Annual We Give Thanks Award Reception on Wednesday, February 13.

Barbara has been a Care Manager at North Shore Elder Services (NSES) for twenty years. Her passion for elders is immediately apparent. Her caseload often includes consumers who face conditions that are more complex. It also includes those adults in need of daily personal care under the Group Adult Foster Care program.

Barbara’s colleagues have recognized her as “an extremely hard working and dedicated care manager for nearly twenty years.” They describe a care manager who goes out of her way to make sure that each of her consumers receives the highest quality of care possible.

Because of her dedication, she has been recognized several times by the homecare agencies she works with. She has been honored with the Cathe Madden award for excellence as named by the Massachusetts Home Care Aide Council.

Barbara is honored to be named the Professional Caregiver Award winner but quickly credits all the Care Managers with going above and beyond while managing difficult cases.

Over this twenty year period, Barbara acknowledges that the client caseload has changed with more complex medical conditions, complex family dynamics, more mental health issues, and an increase in dementia/Alzheimer’s consumers. She particularly loves working with those affected by these diseases.

Barbara’s peers call her a “strong advocate in dealing with the various systems involved in the medical and social service areas. Her efforts have greatly improved the lives of her consumers.”

Barbara’s goal in her role as a Care Manager is to make the best effort possible to provide consumers and families with what they need. “If it means an extra phone call or follow up or visit or providing extra resources, that is what I want to do. Advocating for our consumers is the biggest part of the job. All of the Care Managers at North Shore Elder Services do the extra. We get a lot of support from one another.”

Colleagues note, “Barbara has a compassionate heart in dealing with the most vulnerable consumers and their families and she has made many extra efforts to show her concern for them. She often receives letters of appreciation from grateful family members.”

“You hear kind words at times from family or clients and it means the world to me,” says Barbara. “Supporting those we serve and letting them know you care and that there is someone they can call is important.”

Barbara looks upon her twenty years as a fun career. “I simply enjoy what I do. The role of being a Care Manager can be a lot of work but you get so much love in return.”

Barbara will be presented at the We Give Thanks Reception on February 13 with a well-deserved award.

Supervisors Lucy McKinnon and Ariel Engler further that notion. “Barbara’s hard work, dedication and determination has afforded her consumers the opportunity to successfully remain independent in the setting of their choice. In nearly 20 years of service, she continuously proves herself an asset to those we serve as well as our agency as a whole. We are glad that she’s being recognized for an award she clearly deserves!”

If you would like to join us in recognizing Barbara Quinn and our other award winners, you can purchase tickets at https://nselder.org/event/wgt19/

Author Info

Jayne Girodat

Jayne Girodat is the Communications Specialist at North Shore Elder Services. Along with ten years in the position of Caregiver Support Specialist at another ASAP, Jayne was a long-distance caregiver to parents for the same amount of time. That experience serves as motivation to better understand the issues of aging and to engage people in conversations about those issues. Jayne's background in teaching contributes to her appreciation of social media as a tool to educate readers on aging concerns. "I love asking people questions. Everyone likes to be heard. When you ask and then listen, you'll find everyone has a story and some of those stories are gems. I think it is particularly important to hear the voices of our older adults. Those are the stories I really connect to and hope to bring to North Shore Elder Services' audience."

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