Provider Contracting

North Shore Elder Services (NSES) 300 Rosewood Drive, Suite 200, Danvers, MA 01923 is a non-profit organization designated by the Massachusetts Office of Elder Affairs (EOEA) as an Aging Services Access Points (ASAPs) to provide certain Home Care services to elders living in Danvers, Marblehead, Middleton, Peabody, and Salem.

We value our relationship with our carefully selected provider network.  The philosophy of NSES procurement is to provide superior service to our consumers and build solid relationships with our providers. NSES continually assesses our existing provider network and consumer base to determine our needs. We believe in being able to offer our provider network with a sufficient number of cases to cover their business needs and costs.  During the re-contracting period, NSES reviews and approves providers.  All of the following information and materials that are needed for producing a bid are here.

The re-contracting period will begin in early 2020. 

Steps to Producing a Bid

During the open Request For Proposal (RFP) Process, we invite proposals from Homemaker & Non-Homemaker organizations wishing to contract individually for the provision of any of the services listed below. Proposals will be evaluated based on past performance, financial and technical resources, cost, quality of proposed services, ability to meet service needs in the city and towns we service, and agency need. We reserve the right to negotiate with the applicant, any item(s) contained in the proposal(s). Minority business enterprises, minority non-profit organizations, and small business concerns are encouraged to apply. We are Affirmative Action/Equal Employment Opportunity agencies.

To submit a bid to North Shore Elder Services, please follow the steps below.

All forms must be type-written

Click here for the Contracting Checklist, which includes # of copies required for each document.

Step 1 – Read Notice to Bidders.

Step 2 – NOI Online Application (Homemaker only. If already complete, continue to Step 3).

Step 3 – Review all Elder Affair and Commonwealth of Massachusetts documents.

Step 4 – Complete General Administrative Overview w/required attachments [policies (see below for list), licenses, resumes, org charts, training schedules, etc].

Step 5 – Complete all Service Specific Administrative Overviews for services bidding on (see list below).

Step 6 – Complete the NSES Rate Sheet for all services bidding on. (Only choose services from the list in Notice to Bidders).

Step 7 – Sign off on Insurance Requirement form and provide proof of insurance.

Step 8 – Fill out W-9.

Step 9 – Mail bid package, with appropriate # of copies (see Contracting Checklist), for NSES, with cover letter to: North Shore Elder Services, ATTN: PROVIDER CONTRACTING, 300 Rosewood Dr., Suite 200, Danvers MA 01923.



If a contract is awarded, additional forms for the MassHealth Frail Elder Waiver will need to be filled out unless Provider has already met this requirement and can produce approval letter.

Please provide the following policies with your submission:

  • Personnel Policies, including supervision, annual performance evaluation, work rules, etc.
  • Conflict of Interest.
  • Privacy & Confidentiality/HIPAA.
  • Non Discrimination in employment and service delivery.
  • 105 CMR 155.00, including the procedure on the required DPH registry check (Homemaker Agencies, Home Health Agencies, and Skilled Nursing Facilities only).
  • MassHealth All Provider Bulletin 196: The Office of the Inspector General’s List of Excluded Individuals and Entities.
  • CORI (PI-09-19).
  • Reportable Incidents/Emergencies in the Home/Consumer not at Home.
  • Theft, Loss, or Damage to Consumer Property.
  • Service Priority for High Risk Consumers (PI-11-06) (Homemaker and Home Health Agencies only).
  • Prohibitions on Fees and Gratuities.
  • Shopping/Money Handling (Homemaker and Home Health Agencies, Companion Providers, Grocery Shopping Providers).
  • Service Priority for High Risk Consumers (PI-11-06) (Homemaker and Home Health Agencies only).
  • Written Information Security Program (WISP).
  • Affirmative Action.

Please provide the service specific administrative overviews relevant to your bid