Protective Services

Do more than respect your elders, protect them.

North Shore Elder Services protective service caseworkers investigate allegations of abuse or neglect of individuals aged 60 or over.  If you think that a loved one or another elder you know is being subjected to any kind of abuse, please call Protective Services.  With the elder’s consent, caseworkers will investigate the situation and provide crisis intervention or short term case management if needed.

Important changes to the Protective Services abuse reporting system.


Beginning June 30th, 2017 the Executive Office of Elder Affairs will centralize the Elder Protective Services abuse reporting system (elder abuse hotline) to a single phone number.

The 24/7 single phone number will simplify the process for elder abuse reporting.

All calls (day or night, 7 days a week) will go directly to the Massachusetts-based call center at 1-800-922-2275, regardless of the location of the reporter or the elder.

While the initial report intake will be centralized, all reports will continue to be referred to and handled by local Protective Services Agencies for screening, investigation, and service planning.

Click here for more information.



Elder Abuse
  • Physical abuse
  • Mental or emotional abuse
  • Sexual abuse
  • Financial exploitation
  • Caretaker neglect
  • Self-neglect
Signs of Abuse
  • General fear
  • Unexplained injuries or bruises
  • Pressure sores, weakness
  • Malnourishment or dehydration
  • Unusual banking or credit activity
  • Inability accessing personal funds
Signs of Self-Neglect
  • Hazardous/unsanitary living conditions
  • Refusal to take medication
  • Inadequate nutrition or hygiene
  • Trouble managing finances

Anyone over the age of 60 is protected by elder abuse laws.  The Elder Protective Services program is mandated as well as funded by the state of Massachusetts.  By law, a competent older adult maintains their right to refuse outside intervention.  To report abuse call the Elder Abuse Hotline at 1-800-922-2275.



File a Report