North Shore Center for Hoarding and Cluttering

The North Shore Center for Hoarding and Cluttering offers safe and non-judgmental support for individuals and families struggling with clutter.  We understand that there are different degrees of clutter.  From struggles with chronic disorganization and excessive clutter to struggles with hoarding behavior and Hoarding Disorder (and any level of clutter in between), we are here to help.

We all have possessions that we are attached to and keep for sentimental reasons, their potential use, or their intrinsic value. Many of us also have at least one ‘junk drawer’ full of items that we never quite know what to do with but are not comfortable getting rid of.  It is when the accumulation of possessions begins to affect daily activities and quality of life that there is cause for concern. If the accumulation of possessions results in safety issues, the inability to function in the home, and causes significant distress, it is likely that someone is struggling with issues related to hoarding behavior.

North Shore Center for Hoarding and Cluttering Program Information and Fees

Everyone has their own personal preferences, ideals, and perspectives on what a home should look like. While it  is human nature to assume that others share our personal preferences, ideals, and perspectives, we must be conscientious to not impose our standards on someone else.  When faced with the overwhelming results of hoarding behavior, it is often difficult to stay objective and set our own ideals aside. When working with an individual struggling with excessive clutter, there are two goals to keep in mind: safety and functionality. PERIOD! Beyond that it is not our home, not our belongings, not our business. If an individual wants to continue to work on de-cluttering after the home is safe and functional, that is fantastic. But that is their decision to make not ours. Please see the Uniform Inspection Checklist – Cover Letter and UIC – Quick Reference for uniform and objective guidelines to safety and functionality of a home.

 Click here to view the Hoarding Program Pamphlet.

What is Hoarding?

First and foremost, it is very important to understand that hoarding is NOT about the STUFF. The STUFF is a result of a multitude of underlying issues. These issues must be addressed in order for someone to learn the skills and strategies necessary to manage the behavior and maintain change.

Hoarding is a progressive and chronic condition. According to the International OCD Foundation (IOCDF), hoarding is a complex disorder that is made up of three connected problems: 1) collecting too many items, 2) difficulty getting rid of items, and 3) problems with organization.

In 2014, hoarding was recognized as its own distinct disorder and called Hoarding Disorder. (IOCDF) Individuals struggling with Hoarding Disorder often also struggle with other mental health disorders such as depression, anxiety, ADD/ADHD, and OCD. Additionally, research has shown that those struggling with Hoarding Disorder have cognitive processing issues that affect decision making and problem solving.

Who Suffers from Hoarding?

Research indicates that approximately 2-6% of the population suffers from Hoarding Disorder. (Samuels et al., 2008) This estimate is likely very low since most people struggling with Hoarding Disorder do not seek treatment.

Hoarding can affect people of all ages and it’s severity is not always linked to a specific age group.  The perception that hoarding is more prevalent in the elderly population is a combination of the amount of time the behavior has gone untreated and increased reporting due to increased interactions with service providers as health and safety needs change with age. 

Samuels, J.F., Bienvenu, O.J., Grados, M.A., Cullen, B., Riddle, M.A., Liang, K.,…Nestadt, G.(2008).  Prevalence and correlates of hoarding behavior in a community-based sample.  Behavior Research and Therapy, 46(7), 836-844



How Can the North Shore Center for Hoarding & Cluttering Help?

Hoarding Disorder is often misunderstood and stigmatized. Embarrassment, shame, and the fear of being judged often keep those struggling with hoarding from reaching out for help.   

At the North Shore Center for Hoarding and Cluttering, we provide a safe, supportive, and educational environment for individuals, their families, and their support systems who may be struggling with issues of hoarding or excessive clutter.

Our program offers the following services:

  • Weekly support groups that focus on identifying underlying issues and developing effective skills and strategies to manage behavior and achieve and maintain progress.
  • Individual and Family Counseling for those affected by issues of hoarding or excessive clutter.
  • Crisis Case Management based on a client-centered multi-disciplinary team approach.
  • Education and training on all aspects of Hoarding Disorder as it pertains to individuals and the community.
Submit A Referral
NSES’ Clinical Hoarding Specialist, Marnie Matthews, MSW, LCSW

NSES’ Program Specialist, Marnie Matthews, MSW, LCSW

NEW! 6 Week Support Program for Family Members


North Shore Center for Hoarding and Cluttering, in collaboration with the NSES Family Caregivers Support Program, will be running a 6 week pilot program for family members of individuals struggling with hoarding behavior. This program will be adapted from the evidence based program Community Reinforcement and Family Training (CRAFT) model and applied to the problem of hoarding. CRAFT teaches family members proven ways of communicating and responding to a family member’s clutter and hoarding behavior. Additionally, CRAFT helps family members learn how to reduce stress while gaining confidence in their ability to help.


Contact us today.

These services are free and available to individuals, families, and caregivers in our area. There are no income guidelines or age restrictions for these programs.

Phone : +1 978 750 4540