Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Human Resources Manager

The Human Resources Manager is responsible for delivering HR services and programs that support the mission and business objectives of a well-established not-for-profit community-based aging services organization with a 115 person staff. The Human Resources Manager will focus on Employment Law, Benefits Administration, Recruiting, Compliance, and Compensation. Reports to the Executive Director.

Essential Job Functions

  • Manages recruitment, including sourcing, advertising and arranging interviews.
  • Ensure compliance with current federal and state employment laws
  • Administers agency benefit programs
  • Supports and advises all management and supervisory staff regarding personnel matters
  • Oversees orientation and training activity
  • Supervises the Human Resources Coordinator

Requirements

  • Bachelor’s Degree in Business, Human Resources Management or related degree.
  • PHR or SPHR certification a plus

Experience

  • Minimum five years’ experience in a multi-discipline HR environment with working knowledge of state and federal employment laws.
  • Strong written and verbal skills – able to communicate effectively across all levels of personnel
  • Must be able to handle confidential and sensitive matters with discretion and professionalism
  • Must be able to work independently and collaboratively.

Submission of Interest

  • Please submit resume and letter of interest directly to Paul Lanzikos, Executive Director, planzikos@nselder.org 

Home Delivered Meals Driver – Part-Time and Per Diem Drivers Needed

Transport Home Delivered Meals to home bound elders and community members who are disabled within a specific geographic area.  Upon meal delivery, confirm that the consumer is safe and well and report any unusual circumstances.  In this way, the Driver serves as a link between North Shore Elder Services and the consumer.

Education/Experience

  • Able to read, write, understand, and interpret basic English

Other Skills/Abilities

  • Ability to listen effectively, and respond to consumers and related parties in a supportive
  • Exhibits strong time management skills
  • Communicates effectively
  • Ability to work collaboratively
  • Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000
  • Requires lifting and carrying up to 50 pounds, bending, reaching, twisting, walking, climbing
APPLY HERE

Care Manager – Full-time, 35 hours per week

The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community.  This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers employed by ASAPs working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met.  The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Education/Experience

  • Bachelor’s Degree in social work or a related field.  Experience working with older people and/or experience working in a community service setting is preferred.
  • Must have own transportation (i.e., current driver’s license and insured vehicle)

Skills/Abilities

  • Ability to listen effectively, interview and respond to consumers and related parties in a supportive manner
  • Ability to work collaboratively in an interdisciplinary model for client care
  • Good time management and communication skills
APPLY HERE

Long Term Care Ombudsman Assistant – Part-time, 12 hours per week

North Shore Elder Services is hiring a Long Term Care Ombudsman Assistant to visit assigned LTC facilities weekly to monitor resident care and environment.  This individual would contact residents and receive complaints; investigate and resolve problems; inform residents of their rights under state and federal law; and provide information and referral to residents, families, and facility staff.

Education/Experience

  • Bachelor’s Degree in Social Work, Sociology, Gerontology, Communications or other related field
  • Certified as State Ombudsman
  • Working with the elderly for a minimum of three years in a supportive or advocacy role
  • Must have a valid driver’s license and reliable vehicle

Skills/Abilities

  • Ability to communicate with elders, families, nursing home staff and other providers
  • Ability to mediate as necessary between family members and facility staff concerning resident issues
  • Good interpersonal skills
  • Understanding of current regulations affecting long-term care
  • Proficient in Microsoft applications, such as Word, Excel and Outlook
APPLY HERE

Quality Assurance Administrative Assistant – 20 hours per week

North Shore Elder Services is accepting applications for a part time temporary Quality Assurance Administrative Assistant to conduct the annual phone surveying of the Agency’s consumers in order to obtain feedback on services received.  This on-site position runs for approximately six weeks, starting June 26.  

We are looking for someone with excellent communication skills, who can gather clear answers and keep good records.

APPLY HERE

Administrative Assistant to Client Services – 32.5 hours per week

The AACS provides support to the client services supervisors and home care case management team.  The AACS provides coverage when there are uncovered caseloads – contacting clients to conduct telephone reassessments as well as finding vendors to fill open shifts as needed. They will provide back-up to the current Case Aide position by entering consumer demographics in web-based database, inputting financial assessments, service orders, and case notes in consumer records.

Education/Experience

  • High School Graduate
  • A minimum of three years’ administrative experience with proficiency in Microsoft Office applications

Skills/Abilities

  • Must have outstanding time management skills
  • Strong organizational skills, including the ability to prioritize tasks
  • Possesses good communication and interpersonal skills
APPLY HERE

Protective Service Worker – Full-time, 35 hours per week

The Protective Services Worker is responsible for investigating reports of elder abuse, neglect, exploitation or self-neglect, and providing service planning, crisis support and other Protective Service/Elder at Risk casework functions within protective service mandates.

Education/Experience

  • Masters’ degree preferred in Social Work or related field with 1 year related experience or Bachelor’s Degree in Human Services with 2 years’ related experience.
  • One to two years’ experience in counseling, casework, or crisis intervention, preferably with elders and their families.

Skills/Abilities

  • Strong assessment skills and the ability to develop appropriate, individualized, goal-oriented service plans.
  • Ability to work independently
  • Ability to establish an effective client/case worker relationship
  • Effective communication skills with elders, family members and other formal and informal care systems.
  • Awareness of the aging process, dependency issues, and family dynamics.
  • Respect for an elder’s right to self-determination.
APPLY HERE

Bi-Lingual Care Manager – Full-time, 35 hours per week

The Bi-Lingual Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community.  This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met.  The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.

Education/Experience

  • Bachelor’s degree in social work, human services, nursing, psychology, sociology or a related field is preferred or a bachelor’s degree in another discipline with experience in the field of human service via previous employment, internship, volunteer activity or additional studies. 
  • MA social work license expected but may be obtained after employment in a specified time period.

Skills/Abilities

  • Good negotiating skills.
  • Effective communication skills.
  • Excellent clinical judgment.
  • Fluent in English and Spanish.
  • Creative problem solving skills.
  • Ability to manage time and tasks effectively.
  • Community networking skills.
  • Knowledge of broad range of client needs.
  • Computer literacy.
APPLY HERE

Human Resources Coordinator – 35 hours per week

The Human Resources (HR) Coordinator is responsible for delivering HR services and programs that support the agency’s mission and business objectives.  The Coordinator assists the Human Resources Manager with recruiting, onboarding, orientation of new staff, training and maintaining compliance with agency personnel practices and employment laws.

Essential Job Functions

  • Partners with the HR Manager on recruitment, including: sourcing, advertising, and arranging interviews. 
  • Prepares welcome letters and new hire packets for staff.
  • Coordinates onboarding process with the HR Manager, Office Administrator, and I.T. Specialist to ensure new employees are properly set up and oriented to the agency.
  • Enters personnel data in payroll and HR systems, including demographics, wages, benefits and accruals.  Regularly updates employees’ records with changes in employment.
  • Runs reports from HR system to follow up on expired licenses, Work At Home agreements, Wellness agreements and changes in status.
  • Oversees performance evaluation process: sends reminders to managers, tracks progress, and files completed forms.
  • Submits and processes CORI Checks for new employees.
  • Provides benefits orientation to new staff and processes all benefits enrollments including medical, dental, life insurance, long-term disability, FSA, and COBRA. Insures changes are entered into payroll for any and all salary and benefit change in employee deductions for all plans with employee contributions.
  • Handles FMLA communications and processing:  sends FMLA paperwork to employee, tracks receipt of paperwork and consults with Director as needed.  Logs FMLA hours and communicates status to Director.  Collaborates with Director on employee’s return to work or any change in employment.
  • Handles disability claims:  starts claim paperwork and sends to employee. Consults with HR Manager on status. 
  • Verifies all benefit-related bills for accuracy. Insures changes in salary are reflected in the bills.
  • Serves as a resource for staff with benefit questions and resolves benefit-related questions with carrier representatives.
  • Coordinates trainings and orientations for staff.

Education/Experience

  • Bachelor’s Degree in Business, Human Resources Management or related degree.
  • Minimum two years’ experience in a multi-discipline HR environment with working knowledge of state and federal employment laws.  

Skills/Abilities

  • Strong written and verbal skills – able to communicate effectively across all levels of personnel
  • Must be able to handle confidential and sensitive matters with discretion and professionalism
  • Must be able to work independently and collaboratively.
  • Proficient with Microsoft Word, Excel and Outlook. Experience working in an HR or payroll system preferred.
  • Must be detail-oriented and well organized
APPLY HERE