Employment Opportunities

North Shore Elder Services is an innovative and collaboratively-oriented not for profit organization employing about 100 social workers, nurses, protective services workers,  and administrative staff, as well as engaging more than 200 volunteers.  We are designated as an Aging Services Access Point (ASAP) and an Area Agency on Aging (AAA) by the Massachusetts Executive Office of Elder Affairs.

This year, we have been recognized as the “Nonprofit of the Year” by the Greater Beverly Chamber of Commerce. We provide a challenging, yet rewarding work environment with a focus on professional learning. Regular training and continuing education opportunities are offered as well as clinical supervision for social work licensure.  Our offices are spacious with excellent exposure to natural light and are easily accessible from Routes 1,  128 and 95.

For full time employees (35 hours per week), benefits include three weeks’ vacation in the first year, paid sick leave and wellness time, and 12 holidays per year; group medical and dental insurance, life and disability insurance, Flexible Spending Accounts, retirement savings, flexible scheduling, and more. 

Due to the volume of applications, we may not be able to respond to all submissions. Please no phone calls. AA/EOE

Current Employment Opportunities

Human Resources Manager

The Human Resources Manager is responsible for delivering HR services and programs that support the mission and business objectives of a well-established not-for-profit community-based aging services organization with a 115 person staff. The Human Resources Manager will focus on Employment Law, Benefits Administration, Recruiting, Compliance, and Compensation. Reports to the Executive Director.

Essential Job Functions

  • Manages recruitment, including sourcing, advertising and arranging interviews.
  • Ensure compliance with current federal and state employment laws
  • Administers agency benefit programs
  • Supports and advises all management and supervisory staff regarding personnel matters
  • Oversees orientation and training activity
  • Supervises the Human Resources Coordinator


  • Bachelor’s Degree in Business, Human Resources Management or related degree.
  • PHR or SPHR certification a plus


  • Minimum five years’ experience in a multi-discipline HR environment with working knowledge of state and federal employment laws.
  • Strong written and verbal skills – able to communicate effectively across all levels of personnel
  • Must be able to handle confidential and sensitive matters with discretion and professionalism
  • Must be able to work independently and collaboratively.

Submission of Interest

  • Please submit resume and letter of interest directly to Paul Lanzikos, Executive Director, planzikos@nselder.org 

 Information and Referral Specialist 

Our Agency is seeking a special individual to fill the position of Information and Referral (I & R) Specialist. You will provide information on a myriad of programs and services in response to specific inquiries from elders, people with disabilities, caregivers and family members. I & R Specialists link elders, caregivers, and others to the information or services needed.  Information and service referral requests are frequently time sensitive; accurate and timely documentation and referral to appropriate resources is paramount. You will process Agency intakes, including: State Home Care Services, Protective Services, Family Caregiver/Elder Care Advice, Money Management, and CAE screens. The intake process includes clarification of the client’s need, determination of eligibility, program assignment, and accurate completion of the record. 


  • Bachelor’s Degree or an Associate’s Degree with 3-4 years working in community-based agencies.
  • Experience in elder or human services. AIRS certification or willingness to obtain certification.
  • Proficiency with database management and Internet applications.
  • Experience providing information and referral preferred.
  • Familiarity with Aging Service Access Points and Area Agencies on Aging. 

Other Skills/Abilities  

  • Supportive telephone manner and good listening and communication skills. 
  • Ability to creatively solve problem and access information from a variety of sources.
  • Strong organizational skills, including the ability to prioritize tasks. 
  • Ability to interact comfortably with people at various levels within the agency and in the community. 
  • Computer proficiency required.

Home Delivered Meals Driver – Part-Time and Per Diem Drivers Needed

Transport Home Delivered Meals to home bound elders and community members who are disabled within a specific geographic area.  Upon meal delivery, confirm that the consumer is safe and well and report any unusual circumstances.  In this way, the Driver serves as a link between North Shore Elder Services and the consumer.


  • Able to read, write, understand, and interpret basic English

Other Skills/Abilities

  • Ability to listen effectively, and respond to consumers and related parties in a supportive
  • Exhibits strong time management skills
  • Communicates effectively
  • Ability to work collaboratively
  • Must have own transportation, current driver’s license and must show proof of automobile insurance with a minimum liability coverage of $20,000/$40,000
  • Requires lifting and carrying up to 50 pounds, bending, reaching, twisting, walking, climbing

Care Manager – Full-time, 35 hours per week

The Care Manager provides a client-centered approach to assessment, service acquisition, reassessment, and monitoring of services to assist elders to live independently in the community.  This includes working cooperatively, coordinating service plans and maintaining ongoing communication with the elder, family members, informal supports, and formal supports as necessary.

Interdisciplinary care management is provided by registered nurses and care managers employed by ASAPs working in consultation with physicians, nurses and therapists from home health agencies, hospice providers, nutritionists, housing managers, mental health professionals, and other home and health care professionals.

Interdisciplinary care management requires a thorough knowledge of available community services, an understanding of both formal and informal support systems, and an ability to interface and collaborate with those systems to ensure the elder’s needs are met.  The position entails extensive coordination, follow-up and feedback to consumers and service providers, as well as record keeping in compliance with regulations.


  • Bachelor’s Degree in social work or a related field.  Experience working with older people and/or experience working in a community service setting is preferred.
  • Must have own transportation (i.e., current driver’s license and insured vehicle)


  • Ability to listen effectively, interview and respond to consumers and related parties in a supportive manner
  • Ability to work collaboratively in an interdisciplinary model for client care
  • Good time management and communication skills

Long Term Care Ombudsman Assistant – Part-time, 12 hours per week

North Shore Elder Services is hiring a Long Term Care Ombudsman Assistant to visit assigned LTC facilities weekly to monitor resident care and environment.  This individual would contact residents and receive complaints; investigate and resolve problems; inform residents of their rights under state and federal law; and provide information and referral to residents, families, and facility staff.


  • Bachelor’s Degree in Social Work, Sociology, Gerontology, Communications or other related field
  • Certified as State Ombudsman
  • Working with the elderly for a minimum of three years in a supportive or advocacy role
  • Must have a valid driver’s license and reliable vehicle


  • Ability to communicate with elders, families, nursing home staff and other providers
  • Ability to mediate as necessary between family members and facility staff concerning resident issues
  • Good interpersonal skills
  • Understanding of current regulations affecting long-term care
  • Proficient in Microsoft applications, such as Word, Excel and Outlook